Customer information

Klubbauktioner

To help prevent the spread of the virus, we would like to take this opportunity to remind our customers about our range of digital services.

If you really want to visit us in person, our store on Biblioteksgatan 5 in Stockholm is open. Our quietest periods are between 10am and 11am and 2pm and 4pm on weekdays.

To avoid crowding and to make it possible to maintain social distancing, we are limiting the number of customers who enter our Biblioteksgatan store at any one time. Therefore, queues may form outside our store at certain times. We kindly ask for your co-operation and understanding.

Please remember to keep a safe distance to our employees and other customers. We ask you to be healthy and free of symptoms when you visit us at Biblioteksgatan 5 in Stockholm.

See below the various options that we offer so that you can do business with us remotely.

Valuations

If you have items that you would like to have valued, please contact us on vardering@kaplans.se.

Describe your items as clearly as possible and attach one or more images of them. One of our experts will reply to you in one or two days.

If you would prefer to submit items remotely by post, you are welcome to do so.

Viewing

Before each auction, the items are displayed on Biblioteksgatan 5. As an alternative to visiting our viewing, you can send your questions to info@kaplans.se. We will be happy to help you!

Auctions

You can participate in all our auctions online. All items are presented with photographs and descriptions on our website. You can place your bids in advance or directly online during auctions.

Under the circumstances, we can only offer 8 seats in our auction room. This means that spaces are available on a first come, first served basis.
See upcoming auctions

Store

Our full in-store range is available on our online store. All new and second-hand store items are available for purchase online. Items purchased on our online store may be returned within 14 days of purchase.

If you would like assistance with online buying, do not hesitate to contact us by sending an email to info@kaplans.se. Our store staff will be happy to answer any questions you might have, and can send you additional pictures of items that you might be interested in.
See store

Free delivery

For all items purchased in auctions or in-store that can be shipped, we are offering free delivery within Sweden until further notice.

Customer service

Our customer service is open and ready to answer your questions and provide practical help when necessary.

Please do not hesitate to email us at info@kaplans.se or call +46 (08) 545 016 00.

This page was last updated on November 22nd, 2020.